FCamara Consulting & Training

Systems Analyst – Senior

FCamara Consulting & Training

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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Job Level

Senior

Tech Stack

CloudITSMSQL

About the role

  • L2/L3 support in critical environments: respond to and resolve complex incidents in Processing/AS&R systems (MES, LIMS, reliability and integrity systems).
  • End-to-end ITSM management: lead incidents, problems (RCA) and changes, ensuring proper logging, prioritization, communication and evidence.
  • Demand and project management: orchestrate the execution of requests and ensure change governance when applicable.
  • AMS vendor management: provide technical leadership to vendors, monitor execution, ensure quality, manage backlog and drive improvements; create/organize procedures and a knowledge base.
  • Evolution and roadmap: gather and validate requirements, prepare technical specifications and plan releases/patches/upgrades according to the roadmap, minimizing risks and operational impacts.
  • Validation and production rollout: support and execute testing/acceptance processes, define acceptance criteria and implement deployment/rollback plans.
  • Governance, contracts and licenses: manage contracts, licenses and compliance (audits/evidence), ensuring adherence to IT standards and policies.
  • Training and adoption: identify training needs and execute training plans for users and support teams.
  • Technical updates: participate in industry events and introduce improvements applicable to the industrial/mining context.

Requirements

  • Bachelor's degree in Information Technology, Computer Science or Engineering
  • Advanced English
  • Solid experience providing L3 support for applications in operational/industrial environments
  • Familiarity with the ITIL framework
  • Hands-on experience with ITSM (Incident/Problem/Change/Request) and RCA
  • Experience managing AMS vendors technically
  • Ability to document and maintain procedures/runbooks/knowledge base
  • Knowledge of validation, testing and acceptance practices for production rollouts
  • Implementation experience with cloud and on-premises systems
  • Experience with MES and/or LIMS and integrations with production, quality, laboratory, reliability and integrity processes
  • Familiarity with OT/IT concepts and security practices
  • Knowledge of SQL/BI (e.g., Power BI, SQL Server Reporting Services) and data integration for reporting
Benefits
  • Part of a technology and innovation ecosystem with global expansion
  • Social initiatives that promote development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
L2 supportL3 supportITSMRCAvalidation practicestesting practicesacceptance practicesSQLPower BIdata integration
Soft Skills
communicationleadershiporganizational skillstrainingproblem-solving
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Engineering