Systems Analyst – Senior

FCamara Consulting & Training

Senior Systems Analyst supporting L3 applications in critical environments for a global mining leader. Requires experience with ITIL, ITSM, and cloud systems.

Posted 4/14/2026full-timeBelo Horizonte • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

CloudITSMSQL

About the role

Key responsibilities & impact

L2/L3 support in critical environments: respond to and resolve complex incidents in Processing/AS&R systems (MES, LIMS, reliability and integrity systems).
End-to-end ITSM management: lead incidents, problems (RCA) and changes, ensuring proper logging, prioritization, communication and evidence.
Demand and project management: orchestrate the execution of requests and ensure change governance when applicable.
AMS vendor management: provide technical leadership to vendors, monitor execution, ensure quality, manage backlog and drive improvements; create/organize procedures and a knowledge base.
Evolution and roadmap: gather and validate requirements, prepare technical specifications and plan releases/patches/upgrades according to the roadmap, minimizing risks and operational impacts.
Validation and production rollout: support and execute testing/acceptance processes, define acceptance criteria and implement deployment/rollback plans.
Governance, contracts and licenses: manage contracts, licenses and compliance (audits/evidence), ensuring adherence to IT standards and policies.
Training and adoption: identify training needs and execute training plans for users and support teams.
Technical updates: participate in industry events and introduce improvements applicable to the industrial/mining context.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science or Engineering
Advanced English
Solid experience providing L3 support for applications in operational/industrial environments
Familiarity with the ITIL framework
Hands-on experience with ITSM (Incident/Problem/Change/Request) and RCA
Experience managing AMS vendors technically
Ability to document and maintain procedures/runbooks/knowledge base
Knowledge of validation, testing and acceptance practices for production rollouts
Implementation experience with cloud and on-premises systems
Experience with MES and/or LIMS and integrations with production, quality, laboratory, reliability and integrity processes
Familiarity with OT/IT concepts and security practices
Knowledge of SQL/BI (e.g., Power BI, SQL Server Reporting Services) and data integration for reporting

Benefits

Comp & perks

Part of a technology and innovation ecosystem with global expansion
Social initiatives that promote development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

L2 supportL3 supportITSMRCAvalidation practicestesting practicesacceptance practicesSQLPower BIdata integration

Soft Skills

communicationleadershiporganizational skillstrainingproblem-solving

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceBachelor's degree in Engineering