Processes and Governance Analyst, ITIL
FCamara Consulting & Training
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • Brazil
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About the role
- Map existing assets and configuration items (CIs) in the environment, ensuring correct categorization (hardware, software, services, systems, etc.)
- Design and implement the CMDB data model in Jira Service Management
- Establish governance processes for CMDB maintenance
- Create and maintain the Configuration Management Plan
- Discuss requirements for integrating the CMDB with other tools
- Participate in and perform impact analysis for changes (RFCs)
- Generate reports and dashboards on CMDB integrity, coverage, and usage
- Support audits and compliance activities
- Ensure compliance with security and regulatory policies (e.g., LGPD, ISO 27001)
- Create dashboards and KPIs to evaluate CMDB maturity
- Propose continuous improvements based on feedback and performance indicators
Requirements
- Experience with ITSM, especially Jira (desirable experience configuring custom field schemes, workflows, automations, and integrations with discovery and monitoring tools)
- Deep knowledge of ITIL, with focus on:
- Service Asset and Configuration Management (SACM)
- Change Management
- Incident & Problem Management
- Experience with complex CMDBs
- Familiarity with automated discovery tools
- Basic knowledge of relational databases (SQL)
- Ability to map services, applications, and their technical dependencies
- Desirable experience handling requests from external auditors, particularly related to IT governance audits such as SOX and other regulatory requirements
Benefits
- The role will be embedded in the information technology team
- Participation in digital transformation projects
- Possibility of hybrid work, with remote work days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CMDB data modelITSMITILService Asset and Configuration ManagementChange ManagementIncident ManagementProblem ManagementSQLautomated discovery toolsimpact analysis
Soft Skills
governance processescontinuous improvementcommunicationcollaborationanalytical skills
Certifications
ISO 27001LGPD