Director of Insurance Operations

Faye

Director of Insurance Operations leading insurance product development for a travel insurance startup. Building operational standards and scaling the insurance function for efficient execution across teams.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own and evolve the operating model for insurance product development and launches
Build scalable, repeatable processes that enable efficient execution across teams
Ensure disciplined execution against timelines, dependencies, and launch readiness
Serve as the primary point of coordination with underwriters on product scope, requirements, and timing
Establish and enforce clear documentation and operational standards
Design and implement a structured QA framework for insurance products
Identify gaps, reduce operational risk, and continuously improve systems and workflows

Requirements

What you’ll need

10+ years in insurance, with deep experience in travel insurance
Proven leadership in building and scaling operational functions or programs
Strong cross-functional leadership and stakeholder management experience
Experience working closely with underwriters and external partners
Highly structured thinker with strong operational and program management discipline

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operating model developmentprocess designQA framework implementationrisk managementworkflow improvement

Soft Skills

leadershipcross-functional leadershipstakeholder managementstructured thinkingprogram management