Fawkes IDM

Human Resources

• Provide managerial and administrative support to the Chief Human Resources Officer in the following areas:
• All human resource functions of the Firm, continuously evaluating current Firm policies & procedures, make recommendations for improvement.
• Firm recruiting, hiring, development and retention programs in compliance with state/federal regulations and recommended employment law practices.
• Determine staffing needs for the Firm; meet and maintain benchmarked staffing ratios and trends. Oversee non-exempt personnel including administrative assistants and other clerical staff to ensure that Firm expectations are being met.
• Oversee employee relations and resolution of employment conflicts.
• Work with Firm personnel to ensure the Firm’s compliance in handling requests for leaves of absence.
• Coordinate with Chief Human Resources Officer and Payroll and Benefits Coordinator regarding all Firm benefit plans, including 401(k)/Profit Sharing Plan.
• Ensure the Firm has updated standard job descriptions for support staff & ensure timely review of job descriptions & position specifications.
• Keep Firm Managing Partners and Chief Human Resources Officer informed of HR matters; assist with any reports and financial analysis as requested. Assist with integration of new attorneys.
• Additional responsibilities as assigned by the Chief Human Resources Officer or Firm Managing Partners.

Human Resources Manager

Manager

• Oversee and manage the firm’s litigation docketing and calendaring processes to ensure compliance with all court rules, deadlines, and procedures.
• Implement, configure, and administer the firm’s docketing system (CourtAlert preferred), including user setup, template creation, and system updates.
• Work collaboratively with litigators, paralegals, and administrative staff to ensure all critical dates are accurately entered, tracked, and communicated.
• Develop and maintain written procedures and best practices for docketing and calendaring.
• Train attorneys and staff on docketing procedures and system use if appropriate; provide ongoing support and troubleshooting.
• Monitor court rule changes and update docketing procedures and templates as needed.
• Audit docket entries for accuracy and completeness; conduct periodic reviews to ensure compliance.
• Supervise docketing staff (if applicable), including hiring, training, and performance management.
• Serve as the primary liaison with the docketing system vendor and IT for system maintenance and upgrades.
• Prepare regular reports on docketing activity, compliance, and risk management for firm leadership.

Docketing Manager

Billing Specialist

• Verifying rates with the rate analysts, reviewing, and implementing the outside counsel guidelines, monitoring fee caps, tier discounts and matter budgets; setting-up and monitoring alerts; and communicating with the firm’s Billing & Intake Committee regarding discounts, write-downs, and write-offs.
• Managing the prebill to the final bill process; ensuring that billing attorneys receive accurate prebills and that they return their prebills in a timely manner; submitting finalized bills/eBills in the appropriate template format, adhering to the attorney and client specifications; and confirming the final bills have been submitted to the client and are posted in the accounting system.
• Collaborating with the eBilling Coordinators regarding new client account set-ups with eBilling requirements; collaborating with the Accounting Systems Administrator to update appropriate fields according to client billing guidelines; submitting invoices electronically, taking accountability for successful submission and troubleshooting issues; and proactively following-up regarding acceptance and timely payment of invoices.
• Communicating directly with clients as requested or as established. Concisely communicating arrangements with attorneys and clients on their matters; and providing clients with requested information on any special billing arrangements. Responding to all inquiries relating to same.
• Responding to inquiries relating to accruals, audits, and payment reports; recommending solutions based on billing trends relating to realization; and preparing ad hoc reports upon request.
• Maintaining updated pre-bill statuses within the billing system for assigned portfolios.
• Monitoring unapplied credit balances and offering resolutions when applicable, as well as assist Accounts Receivable with accurate payment applications. Keeping partners updated on available unapplied and trust funds and applying funds when needed.

Law Firm Billing Specialist

Network Engineer

• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Manage and maintain successful network infrastructure including LAN, WAN, WLAN, and Internet connections
• Configure, maintain, and manage SAN environment in DC and co-location sites.
• Assist with monitoring network security to protect against external, internal, and/or programmatic attacks.
• Assist with application and windows update deployment via SCCM 2012.
• Install, configure and maintain VMware environment for Windows Server 2012/2016 network servers.
• Proactively manage and optimize Exchange environment.
• Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
• Configure, maintain and support customer remote access including VPN and Citrix solutions.
• Manage and maintain successful backup and continuity solutions in primary and secondary locations.
• Serve as an escalation point for systems operational issues.
• Assist with maintaining primary data center including all considerations for power management, temperature, humidity and cabling.
• Support Active Directory and group policies within a Windows Server environment.
• Administer network monitoring software to ensure timely alerts and response to network and systems issues.

• Verifying rates with the rate analysts, reviewing, and implementing the outside counsel guidelines.
• Monitoring fee caps, tier discounts and matter budgets.
• Managing the prebill to the final bill process.
• Collaborating with the eBilling Coordinators regarding new client account set-ups.
• Communicating directly with clients as requested.
• Responding to inquiries relating to accruals, audits, and payment reports.
• Maintaining updated pre-bill statuses within the billing system.
• Monitoring unapplied credit balances and offering resolutions when applicable.