Bilingual Support Specialist

Favor Delivery

Bilingual Support Specialist providing omnichannel assistance to Favor delivery app users across Texas. Resolving real-time issues for Runners, customers, and merchants via phone, chat, email, and SMS.

Posted 8/7/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing high-volume support across multiple channels, effectively resolving issues while maintaining a personal touch. Proficient in critical thinking and time management, with the ability to navigate complex situations in a fast-paced environment.

Highest-signal resume keywords

Bilingual Communication (Spanish and English)Customer Service ExcellenceCritical ThinkingTime ManagementSalesforce Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 40+ WPMIssue ResolutionCall Center ProceduresDetail OrientationMulti-Tasking

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationProfessionalismProblem-SolvingAdaptability

Tools & Technologies

SalesforceContact Center Tools

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Omnichannel SupportCustomer Frustration ManagementCall Service LogsFast-Paced EnvironmentRemote Work Requirements

About the role

Key responsibilities & impact

Provide high-volume, omnichannel support via phone, chat, email, and SMS for Runners, customers, and merchants
Find creative solutions for real-time challenges and deliver high-quality customer service and issue resolution
Remain active in primary queues and meet or exceed set targets and metrics
Follow call center scripts, escalation procedures, and guidelines to resolve complex support issues
Handle customer frustration and difficult situations professionally while delivering a personal touch
Navigate multiple screens, handle concurrent calls, and maintain accurate call service logs
Apply critical thinking and documented processes to triage issues and escalate them to the correct department
Work assigned weekday and weekend schedules during Favor's support operating hours

Requirements

What you’ll need

High school diploma or equivalent
Fluency in both Spanish and English
Excellent written and verbal communication skills via phone, chat, and email
Typing speed of 40+ WPM
Excellent time management skills
Detail-oriented with ability to identify developing issues
Ability to work in a fast-paced environment
Ability to work weekdays and weekends on a bid system during Favor's support operating hours
Ability to sit for extended periods
Hand/finger dexterity
Ability to lift 20 lbs or more occasionally
Ability to work extended hours and/or rotating schedules
Quiet, dedicated workspace with reliable high-speed internet of at least 10 Mbps, preferably 25 Mbps, for remote work
Familiarity with Salesforce or similar contact center tools is a plus

Benefits

Comp & perks

Premium health, vision, dental, and life insurance
401(k) options
Favor delivery fee credit
H-E-B discounts
Unlimited PTO for salaried employees
Ample vacation time for all team members
Intern(al)ships and Learning Labs
Employee Resource Groups (ERGs)
Company-wide events
Happy hours
Regular connection opportunities
Equal opportunity employer
Recruitment accommodations available