Account Manager I

Favor Delivery

Account Manager I responsible for building relationships with local and regional partners leveraging Favor's platforms. Promote value through customer experience and understanding partners' needs.

Posted 5/19/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Develop and maintain strong relationships with existing local and regional partners by highlighting the value and return of the Favor Merchant Program through relevant data insights
Troubleshoot and respond to client questions, concerns and requests for information in a timely manner, ensuring high-quality customer service and issue resolution in order to retain current merchants
Identify merchants who may benefit from a higher tier package, or are missing partnered locations, and engage in the appropriate sales conversations or negotiations
Utilize forward-thinking, data driven analysis to assist with overall merchant strategy and impact on the business
Develop medium to long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of existing customers
Identify and close cross-sell opportunities for key partners
Partner closely with the Sales, Content, and Engineering teams to ensure new clients are on-boarded efficiently
Draft, negotiate, and send agreements and proposals for new growth opportunities
Guide partnerships through marketplace and last-mile products and services
Collaborate with Marketing and Content teams to manage our Promotional Calendar
Consistently achieve monthly, quarterly, and yearly goals
Review and report on customer retention, business opportunity and market trends

Requirements

What you’ll need

A relevant degree or comparable formal training, certification, or work experience
1+ years of experience in customer facing roles
Working experience maintaining multiple accounts and client relationships over the phone or in person
Accomplished in G-Suite, Microsoft Office and Salesforce (or similar CRM)

Benefits

Comp & perks

We offer premium health, vision, dental, and life insurance, alongside 401(k) options.
Favor delivery fee credit and H-E-B discounts!
Unlimited PTO for salaried employees and ample vacation time to all team members.
Encourage personal growth and education through Intern(al)ships and Learning Labs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysissales strategycustomer retentioncross-sellingnegotiationissue resolutionaccount management

Soft Skills

relationship buildingcustomer servicecommunicationcollaborationproblem-solving

Certifications

relevant degreeformal training