Bilingual Support Specialist

Favor Delivery

Provide omni-channel support for the Favor community (Runners, customers, and merchants). Delivering world-class support with empathy and personal touch during every interaction.

Posted 4/16/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide high volume, omnichannel support (via phone, chat, email, and SMS) to find creative solutions for real-time challenges; ensure high-quality customer service and issue resolution for Runners, customers and merchants.
Remain active in primary queues throughout the work day; consistently meet or exceed set targets and metrics.
Carefully and efficiently follow all call center scripts, escalation procedures and guidelines to ensure complex support issues are resolved with professionalism.
Overcome common challenges (customer frustration, customer pushback, emotional impact, dealing with unknown situations) and delight those involved, particularly in difficult situations. Effectively utilize a computer; navigate between multiple screens to access customer information and resources, successfully handle multiple, concurrent calls; maintain accurate call service logs.
Apply critical thinking to each caller’s situation while following documented processes and procedures to effectively triage issues and advance to the correct department as needed.

Requirements

What you’ll need

A high school diploma or equivalent
Fluency in both Spanish and English
Excellent written and verbal communication skills with demonstrated ability to communicate via phone, chat and email (both internally and externally) and to type 40+ WPM
Excellent time management skills and ability to maximize the number of clients that can be assisted while maintaining a high level of quality and customer service
Detail oriented with ability to spot developing issues before they intensify
Ability to function in a fast-paced environment; ability to work weekdays and weekends on a bid system during Favor's support operating hours
Familiarity with Salesforce or similar contact center tools a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Favor Delivery Website LinkedIn All Job Openings 201 - 500 employees 💰 $22M Series B on 2017-09 Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. Whether it’s lunch at the office, groceries for home or those errands you just don’t have time for — your personal assistant (we call them Runners) can deliver it in just a few taps.Favor currently operates in over 200 cities across Texas. Bilingual Support Specialist Job not on LinkedIn 🔥 0 minutes ago 🤠 Texas – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide high volume, omnichannel support (via phone, chat, email, and SMS) to find creative solutions for real-time challenges; ensure high-quality customer service and issue resolution for Runners, customers and merchants.
Remain active in primary queues throughout the work day; consistently meet or exceed set targets and metrics.
Carefully and efficiently follow all call center scripts, escalation procedures and guidelines to ensure complex support issues are resolved with professionalism.
Overcome common challenges (customer frustration, customer pushback, emotional impact, dealing with unknown situations) and delight those involved, particularly in difficult situations. Effectively utilize a computer; navigate between multiple screens to access customer information and resources, successfully handle multiple, concurrent calls; maintain accurate call service logs.
Apply critical thinking to each caller’s situation while following documented processes and procedures to effectively triage issues and advance to the correct department as needed. 🎯 Requirements
A high school diploma or equivalent
Fluency in both Spanish and English
Excellent written and verbal communication skills with demonstrated ability to communicate via phone, chat and email (both internally and externally) and to type 40+ WPM
Excellent time management skills and ability to maximize the number of clients that can be assisted while maintaining a high level of quality and customer service
Detail oriented with ability to spot developing issues before they intensify
Ability to function in a fast-paced environment; ability to work weekdays and weekends on a bid system during Favor's support operating hours
Familiarity with Salesforce or similar contact center tools a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Experience Associate 🔥 30 minutes ago Tobii Dynavox 201 - 500 ⚕️ Healthcare Insurance 👥 HR Tech 🧘 Wellness Website LinkedIn All Job Openings Senior Customer Experience Associate optimizing processes and enhancing customer experience at Tobii Dynavox. Involves collaborating with cross-functional teams and managing customer interactions. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support 🗣️🇫🇷 French Required Customer Service Associate 🔥 1 hour ago The Ohio State University, Main Campus 1 - 10 📚 Education Website LinkedIn All Job Openings Customer Service Associate at Ohio State University handling requests via calls and emails. Responsible for emergency communication and service requests in line with established procedures. 🇺🇸 United States – Remote 💵 $16 - $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Planning Specialist, Customer Experience 🔥 1 hour ago TerminixSIS India 501 - 1000 🤝 B2B 🏢 Enterprise 📋 Compliance Website LinkedIn All Job Openings Planning Specialist utilizing route analysis software to create daily and weekly tactical route plans. Working within the Rentokil family of companies in pest control and related services. 🇺🇸 United States – Remote 💵 $17 - $23 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Senior Customer Service Associate II 🔥 2 hours ago Fiserv 10,000+ employees 💸 Finance 💳 Fintech 🏦 Banking Website LinkedIn All Job Openings Serve as a dedicated point of contact for franchise owners and multi-location operators. Manage escalated cases and support timely outcomes at Fiserv. 🇺🇸 United States – Remote 💵 $37k - $50k / year ⏰ Full Time 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Bilingual Customer Service Advocate I – Spanish 🔥 3 hours ago Centene Corporation 10,000+ employees ⚕️ Healthcare Insurance 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Customer Care professional resolving inquiries for 28 million members at Centene. Focuses on providing personalized support in a high pace environment. 🇺🇸 United States – Remote 💵 $16 - $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceissue resolutioncall center scriptscritical thinkingtyping 40+ WPM

Soft Skills

communication skillstime managementdetail orientedability to function in a fast-paced environmentproblem-solving

Certifications

high school diploma or equivalent