Favor Delivery

Key Account Manager

Favor Delivery

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

React

About the role

  • Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
  • Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization.
  • Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners.
  • Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners.
  • Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor.
  • Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services.
  • Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations.
  • Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
  • Consistently achieve monthly, quarterly, and yearly goals.
  • Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants.
  • Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Requirements

  • A related degree or comparable formal training, certification, or work experience.
  • 3+ years of experience in Sales or Account Management
  • Proven experience growing partnerships with enterprise level accounts incrementally over time.
  • Excellent analytical and critical thinking skills.
  • Understands how to own a book of business, and drive it towards success.
  • Expert written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally).
  • Experience owning and executing projects from ideation to completion.
  • Time management and organizational skills with the ability to manage competing priorities and meet deadlines
  • Proficient in G-suite and Salesforce (or similar CRM).
Benefits
  • We offer premium health, vision, dental, and life insurance, alongside 401(k) options.
  • We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
  • Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
  • We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
  • We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesAccount ManagementAnalytical skillsCritical thinkingProject managementNegotiationCustomer retentionMarket analysisStrategic planningData utilization
Soft skills
Communication skillsTime managementOrganizational skillsProblem-solvingInterpersonal skillsStrategic prioritizationCollaborationAdaptabilityCustomer serviceRelationship building
Certifications
Related degreeFormal trainingSales certificationAccount management certificationProject management certificationNegotiation certificationData analysis certificationCustomer service certificationMarketing certificationBusiness development certification