Serve as the quality lead for assigned customer accounts or projects, ensuring expectations are met or exceeded.
Investigate customer complaints, nonconformances, and RMAs; lead root cause analysis and implement corrective and preventive actions (CAPAs) using 8D, 5-Why, and other problem-solving tools.
Author and maintain control plans, inspection plans, and other quality documentation to ensure proper inspection flow and compliance with customer specifications.
Collaborate with Production, Engineering, and Quality Technicians to support launch readiness, inspection feasibility, and production quality planning.
Support internal and external audits by preparing documentation, leading responses, and closing findings in a timely manner.
Manage tool calibration log.
Support employee training.
Assist in training operators or technicians on quality procedures, standards, and expectations.
Review and approve incoming specifications, change notices, and drawing revisions; ensure that quality documentation remains current and accurate.
Create and submit First Article Inspection (FAI) packages, Certificates of Conformance (CofCs), and other customer-specific deliverables.
Participate in the continual improvement of processes, metrics, and systems using data-driven approaches.
Act as a liaison for customer visits, audits, or part reviews as needed.
Support gage R&R studies, process capability analysis, and quality system KPIs as assigned.

Requirements

Associate’s or Bachelor’s degree in a technical field preferred; equivalent experience considered.
2–5 years of experience in a quality or engineering support role within manufacturing.
Proficient in reading and interpreting engineering drawings and GD&T.
Familiarity with ISO 9001 and/or AS9100 requirements.
Experience with CAPA tools such as 8D, Fishbone, 5-Why.
Strong written and verbal communication skills for internal and customer-facing interactions.
Working knowledge of basic metrology tools (calipers, micrometers, etc.)
Experience with Microsoft Office, Adobe, and ERP systems; Excel proficiency is expected.
ASQ Certification (CQE, CQT, or similar) is a plus.
Ability to work with databases and spreadsheets.
Must be able to work independently and within a team environment.
Must have the ability to manage multiple tasks and priorities, sometimes flexing priorities to meet the needs of the business.
Must be able to read and write English.

Benefits

Health Benefits: Medical, dental, and vision coverage.
Company paid for Life insurance, short-term and long-term disability insurance.
Additional Benefits: Paid time off, Floating Holidays, Volunteer time off, and sick time off (depending on state of employment).
401k Plan
Employee Perks: Discounts on products and services.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysiscorrective and preventive actionsCAPA tools8D5-WhyGD&Tmetrology toolsFirst Article Inspectionprocess capability analysisquality system KPIs

Soft Skills

strong written communicationstrong verbal communicationteamworkindependencetask managementprioritization

Certifications

ASQ CertificationCQECQT