Fathom - AI Meeting Assistant

Customer Support

• Partner with Fathom users via email to answer questions and troubleshoot issues
• Escalate bugs and technical concerns to our Technical Support and Engineering teams
• Act as a voice for our customers, sharing feedback and advocating for future product enhancements
• Deliver delightful experiences through our support channels, turning potentially frustrating moments into wins for both our users and Fathom
• Advocate for process and productivity improvements for the Support team

Customer Support Representative

Technical Recruiter

• Fathom is hiring a motivated, experienced Technical Recruiter to help us scale our team.
• You'll partner closely with hiring managers and our leadership team to drive outcomes—not just activity.
• You’ll also play a key role in helping us level up how we hire: from refining our sourcing and interview strategies to contributing to the systems, tools, and processes that will support future growth.

Backend Engineer

• Contribute to our collection of highly-scalable services
• Use your background to understand and improve existing services under the supervision of existing team members
• Analyze the cost models of our services and suggest areas of and strategies for new operational efficiencies
• Lead the development of new services such as a k8s operator to control a service’s lifecycle or a cloud storage caching layer
• Play a key role in technology evaluations and architecture evolution discussions
• Harden and productize internally or externally developed libraries and services
• Work with our infrastructure and application engineers to re-evaluate the relationship between our backend services and our user-facing application, and drive improvements of scalability

Engineering Manager

• You’ll lead a team responsible for building and scaling the core backend systems that power Fathom.
• This includes both hands-on development and guiding others through system design, execution, and technical decisions.
• Get up to speed on our services and architecture with support from your peers.
• Begin contributing code to improve existing services and unlock new functionality.
• Identify and prioritize key areas of technical or operational improvement within the team.
• Lead development on major backend initiatives—e.g., building a k8s operator or a cloud storage caching layer.
• Drive architecture reviews and ensure sound, scalable technical decisions.
• Mentor team members and introduce lightweight processes that help us move fast without creating drag.
• Own the long-term health of our backend stack: scalability, cost-efficiency, maintainability.
• Partner with infrastructure and app teams to define the next evolution of our backend/frontend boundary.
• Grow the team by helping with hiring, onboarding, and career development.

Full-stack Engineer

• Contribute to our collection of highly-scalable services (some stateless, some stateful).
• Our services run in multiple regions, are engineered to support spiky but predictable workloads, and are deployed via multi-stage rollouts to build confidence in the correctness and efficiency of changes.

Full Stack Engineer

Infrastructure Engineer

• Use your observability background to help scale our existing tools to new heights as we continue to grow the platform.
• Enhance our existing automation for scaling our infrastructure and improve the development experience.
• Play a key role in continuing to diversify and scale our platform across additional regions.
• Evaluate options to replace our existing real-time data pipeline for enhanced multi-regional capabilities.
• Provide platform support to all of engineering, using data-driven decision-making.
• Work with engineering to re-evaluate what observability means for the Fathom platform, and drive improvements to remove friction
• Help us design and implement improvements to our elastic multi-regional storage platform.
• Drive platform improvements to enhance reliability and efficiency

AI Engineer

• Upgraded existing features to be smarter and/or faster by combining your prompt engineering experience with the latest available models.
• Improved or created new evaluations for our existing features.
• Prototyped new AI features that address valuable use cases.
• Fine-tuned models for our specific needs.
• Developed new processes to speed-up how we migrate to new AI models.

• Help scale the team by building a high-quality candidate funnel for open Engineering roles
• Partner closely with the Recruiting team
• Identify top talent and solve creative problems
• Align with company values: collaboration, work ethic, low ego, ownership mentality