Father Gabriel Richard High School - Ann Arbor, Michigan

HR Business Partner, Client Experience

Father Gabriel Richard High School - Ann Arbor, Michigan

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Texas • United States

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About the role

  • Serve as the primary people partner for Farther's Client Experience org, providing hands-on support for employee relations, coaching, and conflict resolution
  • Build and own a manager training and development program focused on elevating entry-level and developing managers within the CX team
  • Be the in-person HR resource in our Irving, TX office — someone employees and managers can walk up to with real questions and concerns
  • Partner with CX leadership (including leaders overseeing advisor experience, client transitions, and client experience) on people strategy, headcount planning, and organizational development
  • Support performance management processes including goal-setting, reviews, and performance improvement in partnership with the Head of People
  • Help drive engagement and culture initiatives, with a lens toward how our CX team shows up for each other and for the business
  • Collaborate with the broader People team on companywide programs, sharing learnings and best practices from the CX org

Requirements

  • 4–7 years of HR experience with meaningful time in a generalist or HRBP role supporting a specific business unit or client group
  • Strong employee relations chops — you're comfortable handling complex, sensitive situations with professionalism and sound judgment
  • Experience building or delivering manager training programs, especially for first-time or developing managers
  • High EQ and a communication style that earns trust quickly across all levels of an organization
  • Comfortable being the only HR person in the room (and in the office) — you operate independently and know when to escalate
Benefits
  • Competitive comp package that rewards impact
  • Work alongside some of the brightest minds in fintech
  • Ground-floor opportunity at a fast-scaling startup
  • Chart your own growth path as we expand
  • Full health benefits + 401(k) matching & Roth IRA options
  • Unlimited PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee relationsperformance managementgoal-settingmanager training programsconflict resolution
Soft Skills
high emotional intelligencecommunicationtrust-buildingindependenceprofessionalismsound judgment