Associate Business Data Analyst

Fastly

Associate Data Analyst in Client Services at Fastly, owning data architecture and deep-dive analysis for global team.

Posted 4/24/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $83,220 - $117,492 per yearWebsite

Tech Stack

Tools & technologies

BigQuerySQL

About the role

Key responsibilities & impact

Own the tracking, reporting, and analysis of Client Services activities
lead the development and automation of regular insights that move the needle on customer health and retention
Write, optimize, and execute complex SQL queries
responsible for manipulating customer and business data from across our tech stack to uncover hidden trends
Act as a data consultant for cross-functional partners
translate non-technical business requirements into customized technical queries and dashboards
Operate effectively within a global team, ensuring seamless asynchronous collaboration and high-quality hand-offs with US-based partners across a 12-hour time difference
Proactively assist in maintaining and optimizing our data infrastructure (BigQuery/Looker)
identify and fix pipeline or logic gaps before they impact stakeholders
Develop repeatable frameworks and automated processes to handle common analysis requests, increasing team efficiency and reducing manual toil
Regularly audit data outputs for anomalies and uphold the 'Gold Standard' of data quality

Requirements

What you’ll need

Significant experience in B2B business analytics best practices
hands-on mastery of Salesforce (experience with Gainsight or Zendesk is a major plus)
Advanced proficiency in SQL and hands-on experience with modern data warehousing and BI tools, specifically Google BigQuery and Looker
A deep understanding of how to analyze customer lifecycle, retention, and account health metrics in a SaaS/Infrastructure environment
Experience building advanced customer segments and target audiences based on behavioral and financial analysis
The ability to build trusted relationships with global stakeholders
A communication style capable of taking 'noisy' data and turning it into a clear, logical story for business stakeholders
Bachelor's degree or equivalent practical experience in a highly analytical field.

Benefits

Comp & perks

medical, dental, and vision insurance
Family planning
mental health support along with Employee Assistance Program
Insurance (Life, Disability, and Accident)
Flexible Vacation policy
up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
12 paid local holidays
12 paid company wellness days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata analysisdata manipulationdata infrastructure optimizationdata auditingcustomer lifecycle analysisretention metrics analysisbehavioral analysisfinancial analysisautomation of processes

Soft Skills

communicationrelationship buildingcollaborationproblem-solvingconsultative skillsadaptabilityattention to detailproactive assistancestorytelling with datateam efficiency improvement