As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort
Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio
Be your customer’s champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts
Take initiative in adopting organizational changes and sharing progress/impact with the team
Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty
Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements
Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers

Requirements

At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles
Success as a relationship builder and collaborator with amazing verbal and written communication skills
Strong technical background and customer orientation
Empathy and understanding of the customer
Technical experience with:
HTTP, TCP, TLS, DNS, and other common protocols.
Scripting languages and web platforms, especially Varnish and VCL.
*nix operating systems.
Underlying internet technologies.
Clear understanding of network &system management solutions
HTTP Live Streaming (HLS &DASH) workflows
History of demonstrable organizational and project management skills

Benefits

medical, dental, and vision insurance
Family planning
mental health support along with Employee Assistance Program
Insurance (Life, Disability, and Accident)
Flexible Vacation policy
up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
12 paid local holidays
12 paid company wellness days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VCLHTTPTCPTLSDNSscripting languagesVarnish*nix operating systemsnetwork management solutionsHTTP Live Streaming

Soft Skills

relationship buildingcollaborationverbal communicationwritten communicationempathycustomer orientationorganizational skillsproject managementmentoringinitiative