Program Manager, Partner & SE Ops

Fastly

. Partner with subject matter experts to identify challenges and improve areas in the Partner Program and Sales Engineering Initiatives .

Posted 3/4/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $102,780 - $123,336 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Partner with subject matter experts to identify challenges and improve areas in the Partner Program and Sales Engineering Initiatives
Scope Programs, define requirements and keep stakeholders aligned to end goals, timelines and deliverables
Create and deliver top-quality, audience-appropriate Program Documentation and training
Develop a strong understanding of the various Partner sales motions and how Sales Engineers engage in opportunities
Identify system bugs, gaps and needed enhancements. Manage fix and enhance Partner and SE requests for SFDC and other tools
Partner with Sales Ops and other key stakeholders to manage, plan and prioritize system requests
Maintain and develop Standard Operating Procedures used for Partner and Sales Engineering Operations
Optimize operational efficiency through innovative thinking, process improvement and industry standards sharing
Provide front line support to other departments including Partner Managers, Sales Engineers, Billing, Enablement and Business Systems to support to the Revenue Team in common business and day to day operational situations

Requirements

What you’ll need

2-5 years of program management and problem solving experience in a sales operations or a business analyst role
Strong knowledge of Salesforce CRM objects, Jira / Confluence, Google Workspace
Ability to drive and communicate objectives, design and execute projects, deliver easy to understand training, and interact effectively across all levels of an organization
Skilled at interpreting complex business documents/objectives, build and present process documentation and training
Detail oriented and highly organized with the ability to prioritize multiple deadlines simultaneously
Ability to network and build strong relationships with peers, senior leaders and executives
Excellent written and verbal communication skills.

Benefits

Comp & perks

medical, dental, and vision insurance
Family planning
mental health support
Employee Assistance Program
Insurance (Life, Disability, and Accident)
Flexible Vacation policy
up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
11 paid local holidays
11 paid company wellness days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproblem solvingSalesforce CRMprocess documentationtraining deliveryproject design and executionoperational efficiencysystem enhancementrequirements definitionstakeholder alignment

Soft Skills

communicationorganizational skillsdetail orientedrelationship buildingnetworkinginterpersonal skillstraining skillsinnovative thinkingprioritizationcollaboration