Associate Manager, Customer Strategy
Faro Health Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $140,000 per year
Job Level
JuniorMid-Level
About the role
- Support day-to-day execution of customer projects and programs
- Track timelines, coordinate project milestones, and maintain documentation and meeting records
- Ensure high-quality deliverables and consistent communication with internal and external stakeholders
- Assist in identifying and refining customer objectives, success metrics, and adoption pathways
- Contribute to presentations, workshop materials, and value realization documentation
- Participate in customer meetings and help translate inputs into actionable next steps
- Work closely with Sales, Product, and Customer Experience teams to ensure seamless customer delivery
- Provide input to internal teams based on customer needs, use cases, and feedback
- Help build internal tools, templates, and best practices to support scaled delivery and repeatability
- Contribute to internal knowledge sharing and playbook development
Requirements
- ~4 years of experience in management consulting, customer success, or project delivery in life sciences or healthcare
- Understanding of pharmaceutical R&D, clinical development, or protocol design
- Experience supporting multi-stakeholder projects in a fast-paced, cross-functional setting
- Excellent communication and interpersonal skills, both written and verbal
- Highly organized with strong attention to detail and ability to manage multiple workstreams
- Growth mindset and comfort with ambiguity; excited to learn and grow into strategic ownership
- Exposure to SaaS platforms or digital transformation initiatives (Nice to Have)
- Familiarity with trial design tools, patient centricity principles, or AI in clinical development (Nice to Have)
- Change management experience or training (Nice to Have)
Benefits
- Health care plan (Medical, Dental & Vision)
- Retirement plan (401k)
- Life insurance (Basic)
- Short term and long term disability
- Paid time off: flexible vacation policy; paid sick days & public holidays observed
- Continuous training & development with up to $1000/year reimbursed fees subject to manager approval
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project deliverycustomer successmanagement consultingclinical developmentprotocol designchange managementtrial design toolspatient centricity principlesAI in clinical development
Soft skills
communication skillsinterpersonal skillsorganizational skillsattention to detailability to manage multiple workstreamsgrowth mindsetcomfort with ambiguity