Workplace Technology Manager
Farmers & Merchants Bank of Long Beach
full-time
Posted on:
Location Type: Office
Location: Seal Beach • California • 🇺🇸 United States
Visit company websiteSalary
💰 $113,880 - $193,960 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Workplace Technology Manager will lead our end-user technology and support services.
- This position oversees a team responsible for managing our organization's endpoint devices, productivity suite, unified communication systems, and help desk operations.
- The Workplace Technology Manager is a strategic thinker with strong technical expertise who drives operational efficiency and enhances the employee technology experience.
- Develop and execute a comprehensive strategy for the lifecycle management of all company endpoints.
- Implement and enforce policies for device usage, access control, and data protection to reduce risk.
- Drive initiatives to automate device provisioning, configuration, and software deployment processes.
- Administer and manage the M365 environment, including user accounts and security policies.
- Collaborate with stakeholders to introduce beneficial productivity enhancements.
- Manage the administration and support of the company's unified communication and collaboration tools.
Requirements
- Proven experience in a technology management role, overseeing a service desk and end-user computing.
- Strong technical background in managing Microsoft 365 services, endpoint management solutions, and unified communications platforms.
- Experience in developing self-service portals, automation scripts, or other productivity-enhancing technologies.
- Excellent leadership, communication, and project management skills.
- Strong understanding of IT security and best practices related to endpoint devices.
- Demonstrated experience in a fast-paced, evolving technology environment.
- Bachelor’s degree from 4-year school or a minimum of five years of related work experience.
- ITIL Certification preferred: Minimal ITIL Foundations; ITIL Intermediate [Lifecycle] a bonus.
- Strong ITSM experience.
- Ticketing / ITSM Platform administration certification or relevant experience desired (Zendesk preferred).
Benefits
- Professional business attire
- On call and after-hours availability required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft 365endpoint managementunified communicationsautomation scriptsself-service portalsIT securityITSMticketing systemsdevice provisioningsoftware deployment
Soft skills
leadershipcommunicationproject managementstrategic thinkingcollaborationoperational efficiencyproblem-solvingstakeholder engagementadaptabilityteam management
Certifications
ITIL CertificationITIL FoundationsITIL Intermediate