Product Manager

• Support the Business Insurance team by directly leading the Filing Implementation team and the Forms Development team.
• Prioritize projects, identify process improvements, advocate team initiatives, manage workflow and capacity, and develop success metrics.
• Ensure appropriate training, continuity planning, and consultative expertise across the team and to business partners.
• Lead, mentor, manage, and develop a team of forms and filing analysts.
• Develop strategic direction for process, improvement opportunities, and defined performance metrics.
• Assign workloads, set priorities, and track team performance outcomes.
• Maintain procedures and best practices for forms development, forms testing, and filing implementation.
• Identify opportunities to improve processes, team structure, and tools to enhance efficiency and quality of work.
• Lead and conduct competitor analysis with a focus on forms and filing strategies.
• Work closely with cross-functional teams to guide product development according to business unit plans.
• Evaluate coverage structures and product forms to ensure market demands are met.
• Manage customer experience journeys by tailoring products to meet customer needs.

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