Customer Care Representative – P&C Licensed Required

Farmers Insurance

Customer Care Representative at Farmers solving inquiries and insurance policy needs via multiple channels. Delivering exceptional customer service while navigating systems and compliance requirements.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $23 - $24 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
Receive and respond to inquiries related to insurance matters.
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
Document customer interactions and outcomes thoroughly in system.

Requirements

What you’ll need

High School Diploma or equivalent required
Active Producer/Agent Property & Casualty (P&C) license required
Minimum of 1-3 years of customer service experience
1 year of experience in call center environment, insurance or related field preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Experience with Microsoft Office suite of tools preferred

Benefits

Comp & perks

401(K) Plan
Generous PTO
Tuition Reimbursement
Paid Training
Annual performance-based bonus up to 10%

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinsurance knowledgedocumenting interactionsnavigating systemstechnical aptitudecall center experienceproblem resolution

Soft Skills

communicationproactive problem solvinginterpersonal skills

Certifications

High School DiplomaProducer/Agent Property & Casualty (P&C) license