Customer Care Representative – Farmers Workplace Solutions

Farmers Insurance

Customer Care Representative supporting customer inquiries and insurance policy needs via phone, chats, and emails. Delivering exceptional customer service and ensuring compliance with policies.

Posted 5/20/2026full-timeRemote • Colorado, Idaho, Montana, Oregon, Texas, Utah, Washington, Wyoming • 🇺🇸 United StatesJunior💰 $23 - $24 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
Receive and respond to inquiries related to insurance matters
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Document customer interactions and outcomes thoroughly in system
Help maintain department knowledge resources to keep them current

Requirements

What you’ll need

Minimum of 1-3 years customer service
1 year of experience in call center environment, insurance or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Experience with Microsoft Office suite of tools preferred
Producer/Agent Property and Casualty license will be required for this role

Benefits

Comp & perks

401(K) Plan
Generous PTO
Tuition Reimbursement
Paid Training
Annual performance-based bonus potential up to 10%

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinsurance knowledgepolicy evaluationdocumenting interactionstechnical aptitudenavigating systems

Soft Skills

communicationproblem-solvingproactive approachinterpersonal skills

Certifications

Producer/Agent Property and Casualty license