Seasonal Recruiter
Anthology Careers
Customer Care Representative, Licensed
Farmers Insurance
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Iowa, Kansas, Kentucky, Louisiana
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters (coverage, rates, billing, general policy reviews).
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Evaluate and interpret policy information within prescribed authority limits and make appropriate recommendations or decisions.
- Access account information, document customer interactions and outcomes thoroughly in system, and escalate unresolved issues.
- Build knowledge through self-directed learning and stay informed about underwriting, policy guidelines, compliance, and legal requirements.
- Help maintain department knowledge resources and recognize opportunities for process improvement; partner with Policy Support, Claims, Underwriting, and external vendors as needed.
- Participate in paid training (~8-10 weeks) through the University of Farmers before starting live customer work.
Requirements
- High School Diploma or equivalent required.
- Producer/Agent license with a Personal Lines or Property & Casualty line of authority is required.
- Minimum of 1-3 years customer service experience (minimum 1 year).
- 1 year of call center experience preferred.
- Experience providing customer support within a high-volume, complex environment preferred.
- Intermediate computer skills; ability to navigate multiple systems simultaneously.
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
- Experience with Microsoft Office suite of tools preferred.
- Ability to provide a quiet, distraction-free environment and high-speed internet for remote work.
- Ability to adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.
