Salary
💰 $99,920 - $178,125 per year
About the role
- Plans and facilitates workshops and design sprints to establish alignment, understand business objectives, develop concepts, and chart strategic paths forward.
- Contributes to user research efforts interviews, surveys, usability testing, A/B tests, and competitive evaluations to uncover behaviors, motivations, and pain points.
- Collaborates with Journey Owners and research teams to define target audiences and goals.
- Maps user journeys, workflows, and service touchpoints to identify pain points and opportunities.
- Applies insights to recommend UX improvements, validate decisions, and develop design concepts that balance user needs with business objectives.
- Creates wireframes, mockups, prototypes, and high-fidelity designs to explore, communicate, and document solutions.
- Tests and refines layouts, user interfaces, interaction patterns, and system components to ensure consistency and quality.
- Develops clear documentation and specifications to enable seamless implementation and guide development processes.
- Supports the evolution of design systems by evaluating and updating components to promote scalability and reusability.
- Collaborates with product teams, development teams, and stakeholders to define requirements and co-create solutions.
- Participates in planning sessions and design reviews to facilitate implementation of features and functionality as designed.
- Keeps stakeholders informed on goals, expectations, and timelines throughout the design process.
- Leads meetings effectively and presents with polish, using advanced storytelling and presentation skills to convey context, design concepts and rationale through a compelling narrative.
Requirements
- Minimum three years of experience required in user experience (UX) design, product design, or related field.
- High School Diploma or equivalent required. Bachelors degree preferred.
- Possesses in-depth knowledge of user experience (UX), product design, interaction design, and design systems including in-depth knowledge of usability and user-centered design principles.
- Knowledge of product management and agile design methodologies preferred.
- Basic knowledge of core customer experience and service design methods such as customer journey mapping and service blueprinting.
- Exhibits strong change agility and thrives in fast-paced, high-performance environments.
- Embraces ambiguity and shifting priorities with a proactive mindset.
- Strong verbal communication, listening, and facilitation skills.
- Able to articulate point of view based on facts, observations, and practical experience.
- Demonstrated written communication skills.
- Effective interpersonal and collaboration skills.
- Competent conflict resolution skills.
- Demonstrated time management and priority setting skills.
- Able to meet strict deadlines.
- Demonstrated project and product management skills.
- Advanced proficiency with design tools such as Figma and visualization collaboration platforms such as Mural or Miro.
- Proficient with Microsoft Office suite and familiar with development planning software such as Rally or JIRA.
- Possesses strong technical aptitude and knowledge of basic front-end development concepts.
- Able to learn and adapt quickly to new technologies.
- Strong storytelling and effective presentation skills.