Farmers Insurance

Senior Client Systems Engineer II – Deskside Support

Farmers Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • 🇺🇸 United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Provides advanced onsite deskside support for all employees, including white-glove service for Executive Staff
  • Handles complex technical issues and ensures minimal disruption to business operations
  • Manages major projects, develops customer training and technical documentation, and drives process improvements
  • Serves as a senior technical resource on the team, providing mentorship and guidance to peers
  • Participates in on-call rotation to resolve critical issues outside normal business hours for Executives
  • Collaborates internally and externally to deliver exceptional customer service

Requirements

  • Five years of technical experience or equivalent technical knowledge in an enterprise environment, including VIP support and on-call experience
  • Preferred Certifications & Tools Certifications: CompTIA A+ CompTIA Network+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate SAFe Practitioner (SP) – “SAFe for Teams Tools & Technologies: Microsoft Endpoint Manager (SCCM/Intune) ServiceNow or similar ITSM platform Active Directory & Group Policy
  • Special Skill Requirement Strong and effective written and verbal communication skills
  • Ability to work under pressure and manage critical incidents during on-call shifts
  • Excellent customer service and interpersonal skills for high-touch interactions
  • Professionalism and discretion when supporting executives
  • Ability to lift and move computer equipment as needed
  • Ensure data integrity and security through compliance with corporate policies and IT best practices
  • Uphold strict confidentiality and security standards when handling executive data
  • Assist VIP/Executives during travel and remote work
  • Experience with MDM device management platforms
  • Provide Support for Executive Board meetings which may require to be in person (travel)
Benefits
  • Competitive salary commensurate with experience, qualifications and location
  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportVIP supporton-call experienceMDM device managementprocess improvementscustomer trainingtechnical documentationdata integritysecurity complianceincident management
Soft skills
written communicationverbal communicationcustomer serviceinterpersonal skillsprofessionalismdiscretionability to work under pressurementorshipcollaborationproblem-solving
Certifications
CompTIA A+CompTIA Network+ITIL FoundationMicrosoft Certified: Modern Desktop Administrator AssociateSAFe Practitioner