Customer Care Representative – Farmers Service Operations
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Kansas City • Kansas • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers via multiple channels (phone, chats, emails)
- Receive and respond to inquiries related to insurance matters
- Document customer interactions and outcomes thoroughly in system
- Help maintain department knowledge resources to keep them current
Requirements
- High School Diploma or equivalent required
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecompliancelegal requirementsdocumenting interactionstechnical aptitudecomputer skillsnavigating systems
Soft skills
communicationproblem-solvingproactive approach
Certifications
High School Diploma