Customer Retention Specialist
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Spokane • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $27,040 - $48,920 per year
Job Level
JuniorMid-Level
About the role
- Responsible for engaging with external customers to effectively communicate Farmers value proposition
- Assists customers in making informed decisions regarding appropriate coverage options and deductibles
- Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met
- Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms
Requirements
- High School Diploma or equivalent required
- Property and Casualty or Personal Lines Producer/Agent license required
- 2 years of experience in insurance or related field required
- Strong verbal communication and listening skills
- Advanced product and policy processing system acumen across brands including Farmers, Bristol West, FWS, and Specialty required
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product processingpolicy processing
Soft skills
verbal communicationlistening skillscustomer service
Certifications
Property and Casualty licensePersonal Lines Producer license