Direct Sales Supervisor
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Kansas City • Kansas, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $70,640 - $120,010 per year
Job Level
Mid-LevelSenior
About the role
- Supervise a team of Sales Consultants by developing staff performance and skills via strong leadership, coaching, motivation, and recognition.
- Monitor multiple systems to qualify risk and ensure risk is placed with proper carrier.
- Monitor all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines.
- Identify process and performance deficiencies and recommend a course of action to improve sales and resolve operations problems for our team.
- Implement corrective action as needed.
- Ensures individual continuing education requirements are maintained on all Property & Casualty lines of business.
- Stay current on the latest underwriting guidelines for various carriers and products.
- Investigate and resolve escalated customer issues.
- Interpret and communicate procedural and regulatory changes to assigned staff.
- Compile periodic and ad hoc reports and analyses as required.
Requirements
- P&C or Personal Lines License required
- High School diploma or equivalent; bachelor’s degree preferred
- Minimum of 3 years in Personal Lines sales, preferably in a call center environment; or equivalent experience in retail sales
- Leadership & supervisory skills, including experience with mentoring and coaching Sales professionals at various levels in their career
- Excellent analytical and statistical skills
- Strong PC and software skills required.
Benefits
- Competitive salary commensurate with experience, qualifications and location.
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsstatistical skillssales performance monitoringcustomer experience managementrisk assessmentprocess improvementcompliance monitoringreportingunderwriting guidelinesproblem resolution
Soft skills
leadershipcoachingmotivationrecognitionmentoringcommunicationteam performance managementorganizational skillscustomer serviceinterpersonal skills
Certifications
P&C LicensePersonal Lines License