Customer Care Representative
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Receive and respond to inquiries related to insurance matters
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
- Evaluate and interpret policy information within prescribed authority limits
- Access account information and communicate while working in multiple systems
- Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
- Document customer interactions and outcomes thoroughly in system
- Escalate unresolved issues requiring advanced support for further resolution
- Build knowledge and acumen through self-directed learning
- Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements
- Help maintain department knowledge resources to keep them current
- Actively listen to customer concerns to identify trends or patterns
- Recognize opportunities for process improvement and makes recommendations to leadership
- Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
Requirements
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- Experience with Microsoft Office suite of tools preferred
- Producer/Agent license with a Property and Casualty line of authority will be required for this role
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Bonus Opportunity (based on Company and Individual Performance)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical aptitudetroubleshootingpolicy evaluationdocumenting interactionsprocess improvementcompliance knowledgeproduct knowledgeinsurance knowledge
Soft skills
communicationactive listeningproblem-solvingself-directed learningcollaborationcustomer interactiontrend identificationrecommendation making
Certifications
Producer/Agent licenseProperty and Casualty line of authority