Customer Care Representative – Licensed Candidates Only
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Receive and respond to inquiries related to insurance matters
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
- Document customer interactions and outcomes thoroughly in system
- Recognize opportunities for process improvement and makes recommendations to leadership
Requirements
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance or related field preferred
- Experience providing customer support within a high-volume, complex environment preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- Experience with Microsoft Office suite of tools preferred
- A Producer/Agent license, with a Property & Casualty line of authority will be required for this role
Benefits
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceinsurance knowledgetechnical aptitudetroubleshootingMicrosoft Office
Soft skills
communicationproblem-solvingprocess improvementcustomer interactionrecommendation making
Certifications
Producer/Agent licenseProperty & Casualty line of authority