Customer Support

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluate and interpret policy information within prescribed authority limits
• Access account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
• Document customer interactions and outcomes thoroughly in system
• Escalate unresolved issues requiring advanced support for further resolution
• Help maintain department knowledge resources to keep them current
• Actively listen to customer concerns to identify trends or patterns
• Recognize opportunities for process improvement and makes recommendations to leadership

Customer Care Representative – Specialty Service

Associate Customer Support Rep, Vet

Customer Service Lead

Customer Support Representative

Customer Care Specialist

IT Customer Support, Lead