Customer Care Supervisor
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona, Kansas, Missouri, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $75,200 - $120,010 per year
Job Level
Mid-LevelSenior
About the role
- Supervises assigned team of representatives to deliver pristine customer experiences through timely inquiry resolution.
- Deliver real-time, individualized coaching to improve representative and team performance in support of company goals.
- Focuses on risk acceptability guidelines and favorable profitable business results.
- Effectively communicate company strategies related to products and philosophies to team members and monitors team’s understanding.
- Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance.
- Inspires, develops and mentors assigned team members, and employees in other units as requested.
Requirements
- High School Diploma or equivalent required
- Bachelor's degree preferred
- Experience working as a Supervisor within a P&C Insurance Call Center highly preferred
- Ability to work under pressure in a fast-paced and complex environment
- Related experience in a senior service support role required.
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
supervisioncoachingcommunicationmentoringteam performance improvementrisk managementproblem resolutioninspirationdevelopment
Certifications
High School DiplomaBachelor's degree