Customer Retention Specialist

• Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on policy benefits and conducting thorough policy reviews
• Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs
• Dedicated to delivering exceptional service, ensuring all customer complex inquiries and policy requirements are met
• Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support
• Provides both service and sales support.
• Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review
• Receives and responds to inquiries related to insurance matters that require expert support
• Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions
• Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking
• Recognizes opportunities for innovation and process improvement and makes recommendations to leadership
• Advocates on behalf of the customer
• Devises customer-centric solutions for complex insurance issues

Customer Retention Specialist

Senior Product Marketing Manager, Customer Retention