Customer Care Representative, P&C License Required
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Arizona, Louisiana, Oklahoma, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Assists internal and external customers with moderately complex issues related to insurance matters.
- Receives and responds to inquiries related to insurance matters.
- Evaluates and interprets policy information within prescribed authority limits.
- Accesses account information and communicates while working in multiple systems.
- Documents customer interactions and outcomes thoroughly in system.
- Escalates unresolved issues requiring advanced support for further resolution.
Requirements
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment, insurance, sales or related field preferred.
- Experience providing customer support within a high-volume, complex environment preferred.
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
- Experience with Microsoft Office suite of tools preferred.
- Property and Casualty license is required for this role.
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceinsurancetroubleshootingpolicy evaluationdocumenting interactionsnavigating systemscomplex issue resolutiontechnical aptitudehigh-volume support
Soft skills
communicationproblem-solvingproactive approachcustomer interactionescalation management
Certifications
Property and Casualty license