Russian Speaking Customer Support
Empower Professionals Inc - Talent & IT Services
Customer Care Representative – Licensed Only
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Document customer interactions and outcomes thoroughly in system.
- Escalate unresolved issues requiring advanced support for further resolution.
Requirements
- High School Diploma or equivalent required.
- Property and Casualty license may be required for this role.
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment or related field preferred.
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Experience with Microsoft Office suite of tools preferred.
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus potential up to 10%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceinsurance knowledgeproblem resolutiondocumentationtechnical aptitudeintermediate computer skills
Soft skills
communicationproactive problem solvinginterpersonal skills
Certifications
High School DiplomaProperty and Casualty license
