Customer Success Consultant – Retention
Farmácias app | Delivery | By GrupoSC
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Manage a portfolio of active customers after onboarding;
- Perform consultative post-sales activities, not just reactive support;
- Conduct follow-up meetings (check-ins) with customers;
- Monitor customer success metrics;
- Identify churn risks and take preventive action;
- Advise customers on best practices, strategies and optimizations;
- Log interactions, action plans and status in the CRM;
- Work collaboratively with cross-functional teams;
- Identify upsell and cross-sell opportunities;
- Sell ad space and sponsorships to pharmacies (Media Kit);
- Support retention and reactivation campaigns;
- Contribute to process improvements and playbooks.
Requirements
- Previous experience in Customer Success, Post-Sales or B2B account management/support;
- Experience with CRM systems and customer follow-up routines;
- Basic knowledge of e-commerce, marketplaces or SaaS;
- Experience with business metrics/KPIs;
- Comfortable with digital tools and data;
- Experience in customer retention and account expansion;
- Experience working in startups or technology companies;
- Experience with onboarding and process automation;
- Ability to read and interpret metrics and reports.
Benefits
- Food allowance
- Meal voucher
- Health insurance
- Dental insurance
- Life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemscustomer success metricsbusiness metricsKPIse-commercemarketplacesSaaSonboardingprocess automationdata interpretation
Soft Skills
consultative skillscollaborationcustomer retentionaccount expansionstrategic advisingprocess improvementcommunicationproblem-solvingrelationship managementpreventive action