Farmácias app | Delivery | By GrupoSC

Customer Success Manager

• Execute campaigns and automations across CRM channels (email, push, web push, web messages and nudges) according to marketing, commercial and industry calendars and strategies.
• Define and implement CRM and automation strategies focused on customer acquisition, retention and reactivation.
• Operate automation and CRM platforms (e.g., Netcore, Salesforce, HubSpot, RD Station or similar) to send communications and create automated journeys (welcome, cart abandonment, repurchase, recurring purchases).
• Apply segmentation and personalization based on purchase behavior, product categories, purchase frequency and browsing history.
• Create briefs and support the structuring of seasonal campaigns, ensuring communications are compliant.
• Support the creation of A/B tests and campaign optimizations by analyzing results, behavioral data and proposing improvements.
• Monitor and report key CRM and business metrics (open rate, click-through rate, conversion, engagement, opt-out, GMV, LTV, churn, retention, repeat purchase).
• Work in partnership with Growth, Branding and Commercial teams to ensure communications align with brand identity and business goals.
• Support maintenance and cleansing of the customer database, ensuring data quality and compliance with LGPD (Brazilian Data Protection Law).
• Contribute to continuous improvement of processes and automated journeys.

Mid-level Marketing Analyst – CRM

Backend Engineer

• Develop and maintain back-end services and APIs using .NET (C#)
• Design, implement and optimize back-end system architecture, ensuring performance and scalability of solutions
• Collaborate with front-end, design and product teams to ensure solutions meet client and company requirements
• Write clean, efficient and well-documented code, following development best practices and coding standards
• Implement automated tests (unit and integration) to ensure code quality and reliability
• Actively participate in code reviews, suggesting improvements and helping the team maintain project quality
• Identify and resolve production issues, ensuring stability and availability of applications
• Stay up to date with new technologies and best practices related to back-end development, suggesting improvements to existing projects
• Contribute to planning and estimation of new projects, providing technical inputs

Back-End Developer, Mid-level

• Lead the design and development of complex systems;
• Provide technical guidance to the development team;
• Resolve high-level technical challenges;
• Collaborate with other technical leaders to shape the company's technical strategy;
• Promote development best practices and technical innovation.

Senior .NET Developer

Financial Planning and Analysis

• Develop, enhance and monitor the annual financial planning (budget), forecasts and strategic projections.
• Create and maintain robust financial models for feasibility analyses, scenario planning and decision-making.
• Perform performance analysis (actual vs. budget), preparing reports and KPIs for the board and stakeholders.
• Support strategic decisions through in-depth financial analyses: pricing, margins, unit economics and ROI.
• Act as the focal point for internal teams, ensuring alignment between planning, operations and business strategy.
• Support fundraising, M&A, due diligence and expansion processes (when applicable).
• Implement methodologies, tools and financial management best practices.
• Prepare clear, data-driven executive presentations for the board and leadership.

Financial Planning Specialist

• Design, develop, and maintain backend services integrated with AI;
• Build and optimize bots and automations for internal processes and customer experience (CX);
• Deploy LLMs to production with a focus on scalability and governance;
• Develop and maintain data pipelines to feed models;
• Implement RAG and embeddings for semantic search and intelligent retrieval;
• Integrate AI with messaging platforms (WhatsApp, Slack, email, voicebots);
• Monitor and optimize cost, latency, and security of AI solutions;
• Support the Product team in designing AI-based features;
• Ensure automated tests and clear technical documentation.

Senior Back-End Developer – AI, LLM

Recruitment

• Conduct end-to-end recruitment processes for various business areas
• Align behavioral and technical profiles with the hiring manager
• Post job openings, screen resumes, and conduct interviews to assess competencies and cultural fit
• Proactively source candidates (headhunting) when necessary
• Provide feedback and updates to candidates participating in recruitment processes
• Develop and propose improvements to processes and to the HR area
• Perform other duties related to the role

Junior Human Resources Analyst – Recruitment & Selection

Customer Retention Specialist

• The Retention and Pricing Manager is responsible for developing and implementing strategies that maximize customer loyalty and optimize the pricing of the company's products and services.
• Create and implement competitive and profitable pricing policies aligned with the company's strategy and market positioning.
• Develop and lead customer retention programs based on behavioral data, churn, and customer lifetime value (LTV).
• Conduct price elasticity analyses, customer segmentation, and A/B tests to support strategic decisions.
• Monitor key performance indicators (KPIs) such as churn rate, CAC, LTV, margin, and incremental revenue.
• Work in partnership with CRM, BI, and Product teams to ensure effective execution of strategies.
• Keep abreast of market trends, competitors, and consumer behavior to anticipate movements and adjust strategies.

Retention and Pricing Manager

Data Analyst

• Entender as necessidades das áreas cliente e traduzir essas demandas em projetos de dados;
• Realizar a coleta, limpeza, organização e análise de dados provenientes de diferentes fontes;
• Criar relatórios, dashboards e visualizações utilizando Power BI, focados em atender as necessidades do negócio;
• Garantir a qualidade e a consistência dos dados utilizados nos projetos;
• Trabalhar em conjunto com o Cientista de Dados na preparação de dados para modelagem preditiva e análises avançadas;
• Monitorar a utilização de dados pelas áreas cliente e apoiar no treinamento e disseminação da cultura de dados;
• Participar de reuniões e workshops com as áreas cliente para identificar oportunidades de melhoria com base em dados.

Analista de Dados, Pleno

DevOps Engineer

• Maintain and evolve CI/CD pipelines;
• Automate operational routines and deployment processes;
• Implement and manage infrastructure as code (IaC) with Terraform or similar tools;
• Monitor cloud environments (AWS, Azure or GCP);
• Deploy observability tools (Prometheus, Grafana, Datadog);
• Support development teams with DevOps best practices.

DevOps, Mid-level

• Develop and maintain efficient and secure CI/CD pipelines;
• Automate infrastructure and deployment processes;
• Monitor and optimize production and development environments;
• Collaborate with development and architecture teams to ensure agile and secure deliveries;
• Manage version control, integration, and continuous delivery tools;
• Implement observability practices (logs, metrics, alerts);
• Ensure compliance with security and governance policies.

Senior DevOps

Cloud Engineer

• Design and implement scalable, secure cloud architectures
• Manage multi-cloud and hybrid environments
• Automate provisioning and resource management
• Monitor and optimize infrastructure costs and performance
• Ensure compliance with security policies and best practices
• Support development teams in adopting cloud solutions
• Participate in defining migration and modernization strategies

Senior Cloud Engineer

• Develop, automate, and maintain efficient and secure CI/CD pipelines;
• Ensure high availability, scalability, and performance of systems;
• Monitor and optimize production environments, identifying bottlenecks and proposing improvements;
• Implement observability practices, including logging, metrics, and alerts;
• Work closely with development and architecture teams to improve delivery outcomes;
• Manage infrastructure as code (Terraform, Ansible, CloudFormation);
• Automate deployment, provisioning, and incident recovery processes;
• Ensure security and compliance in cloud environments;
• Contribute to the continuous improvement of DevOps and SRE culture.

SRE Specialist

Data Engineer

• Build and manage data pipelines in Microsoft Fabric and Power BI Dataflows;
• Integrate data via Dataverse, Dynamics 365, and other enterprise sources;
• Automate processes with Power Automate and Power Apps when needed;
• Work on data modeling and governance within the Microsoft ecosystem;
• Collaborate with analysts and data scientists to ensure data is accessible and reliable.

Product Manager

• Definir e evoluir a visão de produto com foco em crescimento de vendas e engajamento;
• Traduzir necessidades dos usuários e stakeholders em requisitos claros e priorizados para o time de desenvolvimento;
• Gerenciar o backlog do produto e conduzir rituais ágeis com o time técnico;
• Acompanhar métricas de performance (GMV, conversão, NPS, etc.) e propor melhorias contínuas;
• Atuar diretamente com o sistema de gestão do marketplace, garantindo a correta configuração de campanhas, regras de cupons, precificação e integração com parceiros;
• Ser ponte entre áreas internas (comercial, marketing, atendimento, operações) e o time técnico.

Data Scientist

• Generate actionable insights from integrated data by developing predictive models and advanced analyses;
• Explore Dataverse, Dynamics 365 and other data sources via Microsoft Fabric;
• Develop statistical models and machine learning solutions;
• Create dashboards and interactive visualizations using Power BI;
• Communicate insights clearly with an action-oriented focus;
• Collaborate with data engineers and ML engineers to enable production-ready solutions.

Manager

• Manage and evolve cloud environments (Azure and AWS), defining architecture strategies, governance, performance and cost controls;
• Administer networks, VPCs, VPNs, firewalls and load balancers, ensuring secure and efficient connectivity;
• Implement and maintain cloud-native services such as Azure Virtual Machines, Azure Storage, Azure AD, AWS EC2, S3, IAM, RDS and equivalents;
• Ensure information security, access control, identity management and regulatory compliance;
• Oversee the use of containers and orchestration with Kubernetes and Docker, promoting automation and scalability;
• Manage relational databases (SQL Server, MariaDB) and integrations with corporate platforms such as Dynamics 365 and Power Platform;
• Build CI/CD pipelines and automation workflows with Azure DevOps, Git and Jira, ensuring quality and agility in deliveries;
• Implement observability and monitoring with Grafana, Datadog and native solutions, ensuring end-to-end visibility;
• Lead FinOps practices to optimize cloud costs;
• Lead a multidisciplinary technical team using agile methodologies (Scrum and Kanban), fostering collaboration, transparency and continuous improvement.