Business Analyst

• Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. This includes investigating authorization rates, decline reasons, and customer drop-off points.
• Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You'll work closely with product, engineering, operations and finance to drive project success.
• Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
• Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
• Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
• Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
• Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.

Operations Business Analyst – Consumer Payments

Business Operations Analyst