Business Operations Analyst
FARFETCH
PythonSQLTableau
Operations Business Analyst – Consumer Payments
FARFETCH
full-time
Posted on:
Location Type: Hybrid
Location: Porto • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonSQLTableau
About the role
- Analyze Payment Performance: Deeply analyze our payment data to identify areas for improvement in the payment flow. This includes investigating authorization rates, decline reasons, and customer drop-off points.
- Lead Projects: Take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and a focus on measurable outcomes. You'll work closely with product, engineering, operations and finance to drive project success.
- Drive Conversion Improvements: Partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance the payment experience and increase payment conversion rates.
- Optimize for Cost: Conduct detailed analyses of payment processing costs, including transaction fees, FX rates, chargebacks, and other operational expenses. Identify and model opportunities to reduce these costs.
- Monitor and Report: Create and maintain dashboards and reports to track key performance indicators (KPIs) such as payment success rates and cost per transaction.
- Experimentation: Design and analyze A/B tests to validate new features or changes to the payment flow, ensuring a data-driven approach to optimization.
- Stakeholder Management: Present clear, data-backed insights and recommendations to cross-functional teams and leadership.
Requirements
- You have proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space.
- You are a master of data analysis with strong proficiency in SQL and experience with data visualization tools (e.g., Tableau, Looker, Power BI).
- You are a problem solver with exceptional analytical and quantitative skills.
- You have excellent communication and presentation skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences.
- You have experience leading projects and can demonstrate the ability to drive initiatives from ideation to completion.
- Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods, is a big plus.
- Experience with a scripting language like Python or R, is a plus.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisSQLdata visualizationA/B testingscripting (Python)scripting (R)payment processing analysiscost optimizationKPI trackingproject management
Soft skills
problem solvinganalytical skillsquantitative skillscommunication skillspresentation skillsstakeholder managementteam collaborationleadershiptime managementattention to detail