FARFETCH

Customer Service Advisor, English Speaker

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: Porto • 🇵🇹 Portugal

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Job Level

Junior

About the role

  • Be the first point of contact, providing an optimum level of service to customers across email, phone, and chat
  • Be the face of Farfetch Platform Solutions to customers and partners
  • Provide information and advisory regarding products, services and related inquiries
  • Take ownership of case resolution, finding the best solutions according to company processes and guidelines
  • Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention
  • Advocate for customers' needs and work with internal teams, identifying and boosting localization initiatives
  • Manage personal development and support others to maximize team potential
  • Actively contribute to a great work environment and align with Farfetch and partners' values in the team

Requirements

  • Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment
  • Excellent English proficiency in written and spoken form
  • Good IT skills (both customer service specific and Windows packages)
  • Ability to guide customers navigating digital platforms
  • Excellent communication skills and confidence to resolve complex customer issues
  • Natural multi-tasking ability, excellent eye for detail, critical thinking and good organizational skills
  • Passionate and knowledgeable of sports and sportswear (plus)
  • Self-driven and a strong team player
  • Skilled in listening
  • Able to work under pressure
  • Available to work on rotating and late shifts
Benefits
  • Health insurance for the whole family
  • Flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceIT skillsWindows packagesdigital platformsproblem resolution
Soft skills
communication skillsemotional intelligencemulti-taskingcritical thinkingorganizational skillslisteningteam playerself-driven