Customer Support

• Be the first point of contact, providing an optimum level of service to customers across email, phone, and chat
• Be the face of Farfetch Platform Solutions to customers and partners
• Provide information and advisory regarding products, services and related inquiries
• Take ownership of case resolution, finding the best solutions according to company processes and guidelines
• Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention
• Advocate for customers' needs and work with internal teams, identifying and boosting localization initiatives
• Manage personal development and support others to maximize team potential
• Actively contribute to a great work environment and align with Farfetch and partners' values in the team

Customer Service Advisor, English Speaker

Customer Support, Francophone, SQL, MySQL

Customer Service Advisor, Italian Speaker

Logistic Customer Support Specialist – m/f/d