FARFETCH

Customer Service Advisor – FPS, English Speaker

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Job Level

Junior

About the role

  • Be the first point of contact, providing an optimum level of service to customers across email, phone, and chat
  • Be the face of Farfetch Platform Solutions to customers and partners
  • Provide product and service information and advisory
  • Take ownership of case resolution following company processes and guidelines
  • Manage demanding customers professionally with emotional intelligence
  • Advocate for customers' needs and collaborate with internal teams
  • Manage personal development and support team members
  • Contribute to a positive work environment and align with company values

Requirements

  • Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment
  • Excellent English proficiency in written and spoken form
  • Good IT skills (both customer service specific and windows packages)
  • Excellent communication skills
  • Ability and confidence to resolve complex customer issues with a positive approach
  • Natural multi-tasking ability
  • Excellent eye for detail, critical thinking and good organizational skills
  • Passionate and knowledgeable of sports and sportswear is a plus
  • Self-driven and strong team player
  • Skilled in listening
  • Able to work under pressure
  • Available to work on rotating and late shifts
Benefits
  • Health insurance for the whole family
  • flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceIT skillsWindows packagescritical thinkingorganizational skills
Soft skills
emotional intelligencecommunication skillsmulti-taskingattention to detailproblem-solvingteam playerself-drivenlistening skillsability to work under pressure