FARFETCH

Partner Success Associate, Dropship

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $55,000 - $65,000 per year

About the role

  • Directly manage core dropship accounts, serving as the primary point of contact for all account-related matters. Strive to enhance relationships through value-added services to drive retention, growth, and loyalty.
  • Achieve account-specific supply targets and related KPIs.
  • Coordinate catalog production flow for the Dropship business with cross-functional partners, ensuring all approved products have a scheduled production timeline.
  • Create and send personalized communications to suppliers informing them of product insights, active promotional programming, and key supply opportunities.
  • Partner with the Business Development Manager to improve and elevate the experience for new suppliers and partners.
  • Work closely with Supply leadership on individual monthly, quarterly, and annual planning activities, tracking results against forecasts, and identifying new business opportunities to help suppliers sell more with Stadium Goods.
  • Maintain up-to-date knowledge on each partner's status and future buying plans to assess full online potential and further growth opportunities.
  • Ensure excellent service and follow-up is given to partners, working with Operations, Catalog, and Ecommerce teams to improve all service KPIs and meet customer expectations.
  • Drive partner engagement by developing relationships with partner decision-makers and managing partner health throughout the lifecycle.
  • Manage partner adoption and training of best practices to improve efficiency.
  • Work quickly and diligently to resolve any issues for each dropship supplier.
  • Attend events as required to aid business development and act as a Stadium Goods brand ambassador.

Requirements

  • You are an experienced professional with a proven track record in customer success, loyalty programs, or other program management initiatives.
  • You possess a solid understanding of the streetwear and sneaker market, with the ability to offer insights on current and emerging trends.
  • You are passionate about creating customer value and have experience in contributing to transformational change.
  • You are a collaborative team member, capable of working effectively with local, remote, and cross-functional teams.
  • You are an excellent relationship builder, adept at actively listening to customer needs, influencing stakeholders, and incorporating constructive feedback.
  • You are a hands-on problem solver, able to translate complex ideas and systems into clear, actionable plans for internal and external stakeholders through effective communication.
  • You are skilled at interacting with various levels of the organization and across diverse global cross-functional teams.
  • You have a growth mindset and the ability to evaluate multiple risk factors when making recommendations for program expansion.
Benefits
  • Medical, dental, vision, with flexible spending account
  • 401K plus company match, PTO and volunteer days
  • Wellness, and cell phone reimbursements
  • Family Lunch, catered weekly when in office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer successrelationship buildingcollaborationproblem solvingeffective communicationinfluencing stakeholdersactive listeninggrowth mindsetprogram managementtransformational change