Agente de call center, intérprete bilingüe francés – inglés C1
Gesthion Organizacional | Payroll | Headhunter | Administración de Nómina | Consultoría de RR HH
Customer Service Advisor, English Speaker
FARFETCH
full-time
Posted on:
Origin: • 🇪🇬 Egypt
Visit company websiteJob Level
Junior
About the role
- Online Customer support via several channels including phone, email, and social media;
- Support of sales by being aware of current trends, styles, and availability of products;
- Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
- Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
- Being front line voice and ears of Farfetch.
Requirements
- Native Arabic speaker;
- Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
- Experienced in customer service ( 1 year), in a fashion environment;
- Proficient in the use of IT systems, both customer service specific and windows packages;
- Experience with written skills;
- Knowledgeable of fashion/fashion brands;
- Exceed customers' expectations;
- Available to work in Cairo (hybrid work).
