FARFETCH

Workforce Planning & Forecast Analyst

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: Porto • Portugal

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Tech Stack

BigQueryPythonSQLTableau

About the role

  • Own end-to-end workforce demand and capacity planning for key operational functions
  • Translate business strategy, operational drivers, and financial targets into robust workforce plans
  • Partner closely with Operations and Finance leaders to support budgeting, hiring plans, and investment decisions
  • Provide scenario modelling and “what-if” analyses to support tactical and strategic decision-making
  • Monitor capacity assumptions, productivity drivers, and workforce risks, proactively identifying mitigation actions
  • Ensure planning outputs are clearly communicated, actionable, and aligned across stakeholders
  • Maintain, improve, and automate internal workforce planning tools and reporting solutions
  • Use SQL and basic Python/R to validate data, optimise workflows, and ensure planning tools remain scalable and reliable
  • Collaborate with Data, Forecasting, and Automation teams to continuously improve planning methodologies
  • Present workforce insights and recommendations to senior stakeholders (Managers, Heads, Directors)
  • Drive continuous improvement of workforce planning processes and governance

Requirements

  • Bachelor’s degree in Engineering, Economics, Mathematics, Data Science, Business, or a related field
  • Strong experience in workforce planning, capacity planning, or operational strategy
  • Advanced Excel skills (complex formulas, pivot tables, dashboards, scenario modelling)
  • Proficient in SQL/BigQuery for data extraction and validation
  • Working knowledge of Python or R to maintain and improve planning tools and automate processes
  • Strong understanding of capacity planning methodologies and operational performance drivers
  • Experience working with BI tools (e.g., Looker, Power BI, Tableau) is a plus
  • Familiarity with Workforce Management systems (e.g., Calabrio, NICE, Genesys) is a plus
  • Strong business acumen and ability to translate data into strategic recommendations
  • Excellent communication and presentation skills, with confidence in influencing senior stakeholders
  • Ability to balance strategic priorities with operational detail
  • Highly organised, proactive, and solution-oriented
Benefits
  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce planningcapacity planningoperational strategyadvanced ExcelSQLPythonRscenario modellingdata extractionBI tools
Soft Skills
business acumencommunication skillspresentation skillsinfluencing skillsorganisational skillsproactivesolution-orientedability to balance strategic prioritiescollaborationtactical decision-making