Workforce Planning Analyst
FARFETCH
full-time
Posted on:
Location Type: Hybrid
Location: Porto • Portugal
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About the role
- Develop and maintain end-to-end workforce demand and capacity forecasts using established models and tools.
- Analyse historical and operational data to identify trends, risks, and opportunities that inform and support workforce planning decisions.
- Translate forecasts and capacity plans into clear recommendations for operational and financial stakeholders.
- Act as a trusted partner to Operations and Finance leaders, providing insights, recommendations, and scenario analyses to support strategic and tactical decisions.
- Monitor forecast accuracy and capacity assumptions, supporting continuous improvement of planning processes.
- Partner with the Forecast & Planning team to evolve internal tools and planning solutions, ensuring they meet business needs and scale with growth.
- Translate complex analytical outputs into clear narratives and recommendations for senior stakeholders and leadership.
- Support operational teams with scenario planning and what-if analyses to enable informed decision-making.
Requirements
- Strong skills in Excel (advanced formulas, pivot tables, dashboards); experience with BI tools (e.g., Looker, Power BI, Tableau) is a plus.
- Proficient with SQL/BigQuery, to pull and validate operational data.
- Strong presentation and communication skills: ability to create clear and actionable reports and presentations for multiple stakeholders, from low to senior level.
- Strong ability to understand business priorities, distinguish urgent vs. important tasks, and communicate effectively with senior leadership to influence decisions.
- Comfortable working with statistical or capacity planning models, scenario analysis, and forecasting methodologies.
- Pyhton/R basic knowledge or experience is a strong plus.
- Workforce Management / CRM tools: hands-on experience with Calabrio, NICE, Genesys, or similar workforce management platforms is a plus.
Benefits
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelSQLBigQuerystatistical modelscapacity planningscenario analysisforecasting methodologiesPythonR
Soft skills
presentation skillscommunication skillsanalytical skillsinfluencing skillsdecision-makingability to prioritizecollaborationproblem-solving