Faptic Technology

Support Engineer

We are looking for a Technical Support Specialist to provide IT solutions and support for everyone at Faptic Technology. You will do so by answering IT inquiries and communicating solutions and providing support to everyone to work reliably. You will get the opportunity to grow your skills and learn how modern IT setups work.
Provide technical assistance and support for upcoming queries and issued related to computer systems, software, and hardware
Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems
Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary
Maintain accurate records and documentation of IT assets, configurations, and procedures
Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control
Assist in the deployment and management of software applications, updates, and licenses across organization
Participate in backup and disaster recovery processes to ensure data integrity and availability
Monitor system performance and capacity, identifying and resolving issues proactively
Liaise with vendors and service providers to resolve technical uses and procure necessary IT equipment and services
Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day.
Handle both external customer tickets and internal support requests, ensuring timely and effective resolution.

Technical Support Specialist

• Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania.
• Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers.
• We obsess about our customers
• We build outstanding technical solutions
• We create an awesome culture
• We accelerate learning and careers
• We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems. You will play a key role in supporting our employees by providing reliable IT solutions during night shift operations.
• Your activities will include:
• Provide first-line technical support for basic IT queries (computer systems, software, and hardware).
• Assist with the setup and configuration of laptops, user accounts, and standard applications.
• Help troubleshoot common hardware and software issues, escalating more complex cases when needed.
• Keep simple records and documentation of IT assets, tickets, and recurring issues.
• Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests.
• Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines).
• Participate in backup checks and other routine IT processes under guidance.
• Help monitor systems and networks at a basic level, flagging potential problems to senior team members.
• Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups).
• Provide excellent customer service and clear communication to technical and non-technical colleagues.