Faptic Technology

Technical Support Associate

Faptic Technology

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania.
  • Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers.
  • We obsess about our customers
  • We build outstanding technical solutions
  • We create an awesome culture
  • We accelerate learning and careers
  • We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems. You will play a key role in supporting our employees by providing reliable IT solutions during night shift operations.
  • Your activities will include:
  • Provide first-line technical support for basic IT queries (computer systems, software, and hardware).
  • Assist with the setup and configuration of laptops, user accounts, and standard applications.
  • Help troubleshoot common hardware and software issues, escalating more complex cases when needed.
  • Keep simple records and documentation of IT assets, tickets, and recurring issues.
  • Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests.
  • Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines).
  • Participate in backup checks and other routine IT processes under guidance.
  • Help monitor systems and networks at a basic level, flagging potential problems to senior team members.
  • Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups).
  • Provide excellent customer service and clear communication to technical and non-technical colleagues.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent work experience.
  • 1–3 years of IT support/service desk experience, preferably in a global environment.
  • Exposure to basic networking concepts (LAN/WAN, VPN, Wi-Fi troubleshooting).
  • Good knowledge of Microsoft Windows, Office Suite, and hardware troubleshooting.
  • Familiarity with ITIL principles is a plus (not mandatory).
  • Strong problem-solving and analytical skills.
  • Ability to work independently and collaboratively in a team.
  • Proactive, eager to learn, and adaptable to new technologies.
  • Strong attention to detail and accuracy in documentation.
  • Excellent verbal and written communication skills in English.