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fanvue

Customer Support Executive

fanvue

Customer Support Executive supporting creators and fans via chat and email. Responding to queries and ensuring high-quality support as the company scales.

Posted 7/27/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer support with a focus on effective communication and problem-solving. Proficient in using customer support tools and contributing to documentation while maintaining a calm and empathetic approach.

Highest-signal resume keywords
Technical Customer Support ExperienceStrong Written CommunicationProblem-Solving SkillsFamiliarity With IntercomInterest In Creator Economy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyCalm Under PressureResourcefulnessClear Communication
Tools & Technologies
IntercomSlackNotionRetool
Industry Keywords
Digital PlatformsTech SupportFintechCreator PlatformsNSFW Content

About the role

Key responsibilities & impact
  • Respond to creator and fan queries via live chat and email
  • Deliver timely, thoughtful, and solution-focused support during your assigned shifts
  • Troubleshoot platform issues, payment queries, and content-related questions using internal tools
  • Escalate urgent or complex issues clearly and efficiently following defined processes
  • Communicate with empathy, precision, and consistency aligned with Fanvue’s voice and standards
  • Proactively flag bugs, product feedback, and recurring themes to the wider team
  • Contribute to internal documentation and Help Centre content where needed

Requirements

What you’ll need
  • 2+ years’ experience in a technical customer support or customer service role, ideally within digital, tech, fintech, or creator platforms
  • Strong written communicator with a calm, empathetic, and clear tone
  • Comfortable working independently, especially during weekend or off-hours shifts
  • Quick to learn new tools, processes, and product functionality
  • Calm under pressure and resourceful when solving problems
  • Comfortable handling NSFW content
  • Familiar with tools such as Intercom, Slack, Notion, Retool, or similar
  • Genuinely interested in the creator economy and supporting independent creators

Benefits

Comp & perks
  • Unlimited holiday
  • Clear progression opportunities within Support and beyond
  • Budget for growth and wellbeing
  • A culture that values innovation, ownership, transparency, and speed