Creator Success Representative

fanvue

Pooled Creator Success Manager responsible for retention and revenue across a portfolio of creators at Fanvue. Focus on data-driven playbooks and automated workflows for creator success.

Posted 7/16/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on retention strategies, playbook development, and data analysis to drive creator engagement and outcomes. Proficient in utilizing CS platforms to automate workflows and monitor creator health signals effectively.

Highest-signal resume keywords

Customer Success ManagementPlaybook DevelopmentData AnalysisCS Platform AutomationCreator Economy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention StrategiesHealth ScoringLifecycle WorkflowsCohort AnalysisPlaybook Automation

Soft Skills

Strong Written CommunicationSelf-DirectedStructured Approach

Tools & Technologies

CS Platforms

Industry Keywords

Creator EconomySubscription PlatformsMarketplace Models

About the role

Key responsibilities & impact

Own a pooled book of 500+ creators with full accountability for gross revenue retention
Build, maintain, and iterate playbooks that drive retention, reduce contraction, and surface expansion opportunities at scale
Monitor creator health signals (engagement drops, earnings decline, support ticket spikes) and run targeted interventions before churn materializes
Run a weekly cadence: risk alerts, contraction monitoring, playbook execution reviews
Design and automate lifecycle touchpoints (onboarding sequences, re-engagement campaigns, feature adoption nudges) through CS platform workflows
Support the broader CS team by providing pooled coverage as more creators move out of dedicated 1:1 management
Provide reactive support to creators in the pooled segment when risks, problems, or support needs arise
Partner with Product, Support, Moderation, and Growth to close feedback loops and improve creator outcomes
Track and report on cohort-level retention, contraction, and engagement metrics

Requirements

What you’ll need

Experienced in Customer Success, Account Management, or CS Operations, ideally in a tech-touch or SMB/scale segment
Hands-on experience with a CS platform (health scoring, playbook automation, lifecycle workflows)
Comfortable building playbooks, automations, and health scores from scratch, not just running someone else's
Data-literate: you can pull insights from dashboards, spot trends in cohort data, and translate them into actions
Strong written communicator who can craft clear, concise creator-facing messaging at scale
Comfortable managing a large book through systems and signals rather than personal relationships
Self-directed and structured, you set your own cadence and hold yourself accountable
Familiar with the creator economy, subscription platforms, or marketplace models (a plus, not a must)

Benefits

Comp & perks

Fully remote with unlimited PTO
Flexible working hours
Salary reviews every six months
Travel and office budgets for team off-sites or kitting out your home setup
Benefits package including gym memberships, apps, and more we're actively building out