fanvue

Senior Customer Success Representative, Creators

fanvue

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own and grow a portfolio of top-earning creators with full accountability for retention and revenue
  • Consistently deliver 100%+ month-on-month retention across key creators
  • Identify churn risks and expansion opportunities using behavioural and performance data
  • Share actionable, data-driven insights that help creators earn more
  • Improve Net Revenue Retention by proactively driving monetisation optimisation
  • Educate creators on new features, monetisation tools, and platform best practices
  • Increase creator satisfaction and NPS through proactive engagement
  • Partner cross-functionally with Product, Support, Moderation, Growth, and Sales to improve outcomes
  • Act as a visible performance benchmark for the wider CS team

Requirements

  • A proven high performer in Creator Success, Customer Success, or Account Management
  • Strong track record of growing revenue and retention across an existing book of business
  • Comfortable being directly accountable for commercial outcomes
  • Highly data-literate and confident using dashboards, metrics, and performance insights
  • Excellent communicator who builds trust with high-value creators
  • Experienced operating cross-functionally in fast-moving environments
  • Competitive, self-driven, and motivated by exceeding targets
  • Someone who raises standards simply through how you operate
Benefits
  • Competitive salary and performance-based incentives
  • Remote-first, with a London office for team meetups
  • Flexible hours, according to when you perform best
  • Unlimited holiday
  • Budget for growth and wellbeing
  • A culture that values innovation, ownership, transparency, and speed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysismonetisation optimisationperformance metricsretention strategiesrevenue growthchurn risk identificationbehavioural insightsdashboard usagecustomer success managementaccount management
Soft Skills
communicationtrust buildingcross-functional collaborationproactive engagementself-drivencompetitivemotivationhigh performancestandard raisingadaptability