Operations

• Oversee day-to-day operations, ensuring alignment across teams and smooth execution.
• Lead and support recruitment and people operations: manage hiring pipelines, onboarding, and team performance tracking.
• Refine and manage SOPs, processes, and workflows to increase efficiency and consistency across departments.
• Maintain and update dashboards to track company performance, KPIs, and team progress.
• Monitor revenue, expenses, and profitability, identifying trends and addressing discrepancies.
• Manage commission tracking and ensure accuracy in payroll coordination.
• Resolve operational and technical challenges quickly — implementing scalable, long-term solutions.
• Partner with leadership to deliver on key initiatives, budgets, and reporting.
• Act as a key operational connector across teams, ensuring clarity and accountability in every process.

Operations Manager

Operations Coordinator

Operations & Experience Lead – Artists & Guests

Operations Engineer

Neuropsychologist, PhD/PsyD

Bus Operations Support Lead