Customer Support

• Respond to customer queries from creators and fans via live chat and email
• Provide timely, thoughtful and solution-focused responses during weekend hours
• Troubleshoot platform issues, payments, and content concerns using internal tools and processes
• Escalate urgent or complex queries appropriately, following existing protocols
• Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values
• Proactively flag bugs, feedback, or trending support topics to the wider team
• Contribute to internal documentation and user-facing help articles as needed

Customer Support Executive – Weekends

Bilingual Customer Care Specialist, English and Spanish

VP Customer Experience

Customer Experience Analyst

Director, Customer Experience

Customer Support – Book Publisher