Multifamily Customer Engagement Advisor

Fannie Mae

Multifamily advisor managing Fannie Mae customer relationships and DUS lender partnerships. Structuring lending transactions that expand affordable housing financing.

Posted 8/21/2026full-timeWashington, DC • District of Columbia, Texas, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $123,000 - $161,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in multifamily commercial real estate and agency lending, with a strong focus on relationship management and strategic thinking. Capable of managing complex loan transactions while providing exceptional customer service and operational support.

Highest-signal resume keywords

Multifamily Commercial Real Estate ExperienceMultifamily Agency LendingLoan Transaction ManagementRelationship ManagementStrategic Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan TransactionsFinancing StrategiesCustomer ServiceOperational Activities ManagementBest Practices Implementation

Soft Skills

CuriosityAdaptabilityClient Relationship ManagementProblem SolvingStrong Communication Skills

Tools & Technologies

Artificial Intelligence

Industry Keywords

Fannie MaeFreddie MacFHACMBSDUSGSE

About the role

Key responsibilities & impact

Advise the team on methods and processes for overseeing customer network development and customer support activities
Support customer engagement opportunities
Plan, manage, or coordinate operational activities with executives and staff managers
Build relationships with multifamily owners and DUS lenders
Customize financing strategies and deliver customer service
Partner with credit, legal, capital markets, risk, and servicing teams to structure transactions
Advise the team on promoting and selling Fannie Mae products and services
Provide support for operational activities
Provide subject matter expertise, best practices, and recommendations
Travel as required

Requirements

What you’ll need

6 years multifamily commercial real estate experience
Experience in multifamily agency lending (Fannie Mae, Freddie Mac, FHA, CMBS, or bank portfolio lending)
Demonstrated experience independently managing loan transactions
Curiosity and adaptability learning and responsibly applying new techniques, including artificial intelligence
Bachelor’s Level Degree (Required)
Multifamily and DUS/GSE loan production experience
Demonstrated relationship management skills
Strategic thinking and strong client relationship management
Ability to offer solutions to complex issues
Ability to work under specific deadlines in a fast-paced, results-driven environment
Ability to balance multiple client requests
Strong written, verbal, and presentation skills
Some travel is required
Proximity within a reasonable commute to the designated office location is preferred unless the job is noted as open to remote

Benefits

Comp & perks

Incentive program eligibility
Health benefits
Life benefits
Voluntary lifestyle benefits
Other benefits and perks supporting physical, mental, emotional, and financial well-being
Flexible work arrangements