Salary
💰 $77,000 - $95,000 per year
About the role
- Monitor and respond to ticketing system requests for critical or systematic errors in products.
- Support the team with identifying errors in products and determining their source.
- Contribute to the team's work in troubleshooting product errors and recommending solutions to fix them.
- Work with other development groups to deploy updates.
- Install and maintain common technology hardware and software.
Requirements
- Bachelor’s Degree or equivalent
- Effective Communication
- Information Gathering
- Data Analysis
- Systems Thinking
- Problem Diagnosis
- Technical Acumen
- Stakeholder Engagement
- Process Improvement
- Support Operations
- Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproblem diagnosistechnical acumentroubleshootingsystematic error identificationproduct error resolutionupdate deploymenthardware installationsoftware maintenance
Soft skills
effective communicationinformation gatheringsystems thinkingstakeholder engagementprocess improvementsupport operations
Certifications
Bachelor’s Degree